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FAQ
FREQUENTLY ASKED QUESTIONS TO PAGE SECTIONS:

MASTER OIL-PAINTINGS

Are paintings in “MASTER OIL-PAINTINGS“ department manually painted?
What is figured in this department?
How are they painted?
How will I know the difference between oil-painting and cheaper paper print or transfer to canvas?
How they respond to originals?
May I order several pieces of painting presented in department “MASTER OIL-PAINTINGS”?
May I choose other size from the finished paintings?
What is the term of delivery in department “MASTER OIL-PAINTINGS”?
What if I am not satisfied with painting?

ART MUSEUM

What do you show in ART MUSEUM?
Is what I see what I get?
Will I see ordered painting before delivery?
May I choose also the other size as it in offer?
How it is with the frame when in case of other size?
What does the cracked surface mean?
What is the term of delivery of paintings from department ART MUSEUM?
I did not find a painting in your offer, may I order own motive?
I’d like to order private portrait. Do you offer such service?
What if I am not satisfied with painting?

DECORATIVE OIL-PAINTINGS

Are paintings in this category manually painted?
What is represented in this department?
Why the prices are so low?
May I choose own motive?
What if I am not satisfied with painting?

ARTS and CRAFTS SHOP:

» TIFFANY LAMPS

What is the difference between Tiffany lamps and other lamps?
Are they suitable for all electric standards used in the world?
Are they safe?

» FRAMES

Is it possible to try a frame for my private painting ONLINE?
Are the frames wooden?
Do you offer custom sizes?
How it is with the transport of frames?

» CLOCKS

Are the clocks mechanical?
From which material are they made?
Is the accuracy adjustable?

» ART MATERIAL

Are the stands suitable also for other use than painting?
From which kind of wood are the tabernacles made?
What kind of canvas do you offer?
What sizes of stressed prepared canvas do you recommend?
How to order canvas economically?


FREQUENTLY ASKED QUESTIONS:

PAYMENTS

What kind of payments do you accept?
What cards do you take?
How safe is paying by a card ON-LINE?
How the payment by card OFF-LINE works?
What are advantages of payment ON-LINE and OFF-LINE?
Why do you convert the orders paid by card to SKK?
How the sale proceeds if painting is from finished oil-paintings?
How the payment proceeds if painting is from “ART MUSEUM” department?
Do other limitations of payment by card exist?
Do you accept the payments by bank transfer?
Where it is possible to pay by collect on delivery?
Do you accept cheques?

HOW TO SAVE - TIPS

How to save on paintings?
How to save on frames?
How to save on transport?

TRANSPORT

Under which conditions is transport for free?
How much do you charge for transport?


Are paintings in “MASTER OIL-PAINTINGS“ department manually painted?

We offer only 100% manually painted oil-paintings on canvas or board.

What is figured in this department?

Painted master oil-paintings of superior quality in real presentation. We will send you exactly what you see. This particular hand painted copy is withdrawn from offer after sale.

How are they painted?

Painter begins to paint on clean dressed canvas with hand sketch. He disposes of knowledge, experiences, ability to paint the old masters´ paintings and detailed picture of groundwork. Artist is studying an original work of art at first (in many cases he is well familiarized with it, also with hidden secrets), then hand sketch follows usually by pencil, he mixes the oil-colours on palette, which are gradually laid by him.

How will I know the difference between oil-painting and cheaper paper print or transfer to canvas?

By eye examination and touch. Each oil-painting is original hand painting by oil-colour. You will find no raster of RGB or CMYK print when enlarging. Except original paintwork’s brushwork, each artist leaves a bit of own one.

How they respond to originals?

Our goal is to offer high-quality copies of old masters and impressionists in a way that niceties will be also invisible. We would like to persuade you of the real quality of our work; therefore we are presenting the paintings as our artists painted them. Judge by yourselves when you closely inspect them. The displayed one is always the original of our painting, which we present with minor differences to the original.

May I order several pieces of painting presented in department “MASTER OIL-PAINTINGS”?

No, there is only 1 displayed painting. It is not possible to sell the finished, hand-painted, identical painting twice in this department, for the very reason that there are no 2 identical copies of the same painting in the world, nor from the same painter.. If you manage to find a similar painting of the same title, it is a separately painted copy, which is differs in details.

     

May I choose other size from the finished paintings?

In our department “MASTER OIL-PAINTINGS”, the paintings are painted in a specific size. We can, however, repaint a particular painting according to its original from our “art museum” in a requested size. However, it will take 6-8 weeks.

What is the term of delivery in department “MASTER OIL-PAINTINGS”?

We will make sure that the painting was not sold and we can send it within 48 hours.

What if I am not satisfied with painting in the end?

We try our best to enable you to see as much from the detailed photograph on the site as possible. If you are not satisfied after you received the painting, we will refund the full value of the painting, without any further questions.


What do you show in ART MUSEUM?

The originals of the paintings from our archive by which our artist paint.

Is what I see what I get?

Since there are only original paintings displayed in this department, we will send you our new hand-painted copy of a very high quality, similar to the paintings in the MASTER OIL-PAINTINGS” department. You will only see it after completion.

Will I see ordered painting before delivery?

You will receive a detailed photograph of the finished painting and, if possible, we will provide an on-line framing before sending (on-line framing is only possible for the paintings in our basic size range). If you are not satisfied with the detailed photograph of the finished painting, we will return your deposit and you do not pay the postage either. If you are not satisfied with the oil painting after receiving, we will refund the full value of the painting.

May I choose also the other size as it in offer?

Naturally. We assign the work after the orders. Our sizes are convenient particularly because of the frames and on-line framing.

How it is with the frame when in case of other size?

We offer several types of frames, which you can use. They are more simple types from our framing laths, which we can promptly adjust. Moreover, it is possible to send these frames very economically, dismantled. Sadly, there are many frame types, which we cannot offer in non-standard sizes.

What does the cracked surface mean?

An oil painting has deep cracks on its surface and creates an impression of an old painting. Combined with our frame, it looks like a very old painting. Photo difference 3,4.

What is the term of delivery of paintings from department ART MUSEUM?

6-8 weeks. Due to the time needed for the quality work and drying of the painting.

I did not find a painting in your offer, may I order own motive?

Naturally, your theme will be welcome. Please send it by e-mail or post.

I’d like to order private portrait. Do you offer such service?

YES. We need a quality photograph. The best way to send it is by post, eventually by e-mail. The portrait price list is in the chart:
1 person 2 persons
SKK EUR SKK EUR
30x40cm 5 600 140 8 500 215
40x50cm 8 500 215 12 500 315
50x60cm 10 000 250 15 000 375
60x90cm 14 000 350 21 000 525

What if I am not satisfied with painting?

Our ultimate goal is your complete satisfaction and trust. You have 2 ways of your satisfaction confirmation for the paintings ordered from the “ART MUSEUM”.

  • You will receive a digital photo of the finished painting or your portrait after the completion of the oil painting. If you do not like it, we will refund your deposit and it does not cost you anything.
  • If you are not satisfied with the oil painting after its receiving, send it back and we will refund the paid sum without transport.

Are paintings in this category manually painted?

Yes, oil on canvas.

What is represented in this department?

The real photographs of finished oil paintings, ready to be sent. What you see is what we will send.

Why the prices are so low?

The themes and workmanship is not as time-consuming as for the paintings in ART MUSEUM or MASTER OIL PAINTINGS. You will not find any paintings with persons, or detail-painted still pieces here. You can, however, find more modern themes of country or flowers here, presented in an impressionistic way. The paintings are very decorative, suitable for interiors, in combination with a suitable frame, or just as they are, flat.

May I choose own motive?

Yes and no. We recommend choosing from the finished paintings which you can see as they are painted. The paintings in this category are painted in a rather free way. Not everyone will be satisfied with their order, therefore we do not provide this service individually. There is a possibility to create a collection inspired by own themes (particular cities, country, etc.) for business partners.

What if I am not satisfied with painting?

We try our best to enable you to see as much from the detailed photograph on the site as possible. If you are not satisfied after you received the painting, we will refund the full value of the painting, without any further questions.


What is the difference between Tiffany lamps and other lamps?

They are manufactured using the same method as Luis Comfort Tiffany started using for lamps, late 19th – early 20th century. The key element is the use of a special art glass, which is used for the vitrine shades of lamps. The value is determined by the amount of hand craftsmanship, special colour glass and the amount of glass parts.

 

Are they suitable for all electric standards used in the world?

The technical parameters are 220V, 50Hz, light bulbs E14, E27, depending on the size of the lamp. They can be easily used in many parts of the world, esp. in Europe, or the adaptor can be used. But the brands do not say much. Here are the photos of the socket and the light bulbs.

 

Are they safe?

Of course. The necessary inspection according to EN was carried out in special test rooms.


Is it possible to try a frame for my private painting ONLINE?

If it suits our sizes, we will make trying possible on our site. Please send the photo of the painting by e-mail and you will receive a line to be used.

Are the frames wooden?

In most cases, they are wooden, with an antique finish.

Do you offer custom sizes?

We offer several types from the frame lathes, where we can make the customer size. Moreover, we can send them, in case of an economical shipment, dismantled, to all parts of the world. Most of our classic frames are with ornaments in the corners, sometimes in the middle too. The arcs of some types are cut to a particular size. It is not possible to make and deliver them in the customer size within a reasonable period of time; therefore we do not provide this service on-line yet. But please leave your contact and interest. We will keep the non-binding order in our records and if there is a possibility of manufacturing, we will contact you.

How it is with the transport of frames?

We can deliver smaller orders within EU for a reasonable price, through couriers or post, but there might be a problem with transport of bigger frames outside EU, due to the size limitations. We can deal with bigger orders anywhere through various transport companies.


Are the clocks mechanical?

Yes. In table types, the clockwork runs for 7 days per wind-up, in small pendulous types 3 days.

From which material are they made?

Marble, bronze, brass.

Is the accuracy adjustable?

Pendulous clocks can be adjusted by changing of pendulum length, which has an effect on the movement speed. Table ones have a +/- indicator inside.

 


Are the stands suitable also for other use than painting?

Big types are ideal for displaying paintings as “solitaires”, instead of hanging them; small table types can be of the same use on furniture. Interesting use can be found in meeting rooms, where you can exchange a painting for a presentation blackboard.

From which kind of wood are the tabernacles made?

Beech.

What kind of canvas do you offer?

At the moment, it is 100% cotton 400g, 10m/roll, and width 160cm.

What sizes of stressed prepared canvas do you recommend?

13x18, 20x25, 30x40, 40x50, 50x60, 60x90cm. We can provide a frame for these too.
HINT: When using a standard size, not only can you save money on framing, but you can also easily change the painting in the frame, so you do not need so many frames.

How to order canvas economically?

Rolled up in a requested length, with the tensioning bars dismantled, in requested size combinations.


What kind of payments do you accept?

Credit cards, transfer, cheques and for certain countries cash on delivery.

What cards do you take?
If we take VISA and MASTER CARDS on-line, then through virtual terminal of TATRABANKA If we take VISA, MASTERCARDS, AMEX, .. off-line, then by sending mail order form, or fax order form.

How safe is paying by a card ON-LINE?

When paying through virtual terminal of TATRABANKA, there is no actual contact with the details in the card. The payment is realized on-line in SKK, we only obtain a payment acknowledgement. The whole transaction is encrypted by SSL with Verysign certificate.

How the payment by card OFF-LINE works?

It is similar to when you book a hotel, or a plain ticket. By sending your details by e-mail order form, fax order form, or by telephone and our subsequent authorization of the card after receiving the form.

What are advantages of payment ON-LINE and OFF-LINE?

The on-line advantage is the speed and mutual safety based on the SSL certificate; the off-line advantage is that this way, we accept more types of cards.

Why do you convert the orders paid by card to EUR?

Our bank which provides the authorization of cards service, has not yet granted direct payments in CZK or USD, therefore we convert all orders into EUR.

How the sale proceeds if painting is from finished oil-paintings?

After an order, we make sure that the painting is available, since there is always only 1 painted painting. You will then receive an order acknowledgement by e-mail and if the transport is not free, together with the transport fee. Then the payment is to be realized by one of the mentioned ways and the delivery of the order follows. We request advance payment by one of the settlement manner. After finishing within the 6-8 weeks, you will obtain a photograph of the painting by email. In case of your dissatisfaction we will return your advance payment. If we have fulfilled your vision, you can select a frame and pay for potential difference and we will send order by agreed manner.

How the payment proceeds if painting is from “ART MUSEUM” department?

Požadujeme zálohu niektorým zo spôsobov úhrady. Po dokončení za 6-8 týždňov obdržíte foto obrazu emailom. V prípade nespokojnosti zálohu vrátime. Ak sme splnili Vašu predstavu môžete si ešte vybrať rám, doplatíte prípadný rozdiel a objednávku zašleme dohodnutým spôsobom.

Do other limitations of payment by card exist?

We send the orders only in favour of particular name or company – cardholder.

Do you accept the payments by bank transfer?

Payments by bank transfer are suitable solution, we accept it with charges of any bank ”Shared charges”

Where it is possible to pay by collect on delivery?

Due to possible delivery non-acceptance, meanwhile only to the following countries – SR, CZ, HU, D, A, PL

Do you accept cheques?

Yes, we do, but it takes time.


How to save on paintings?

Let’s order a frameless slack oil-painting. You will get oil-painting + set of tension laths for free and framing procedure. You will manage to tense an oil-painting by yourself, you will need just small mechanical pinned gadget. If you are not daring to do it, you can appeal to nearest framer where you can choose also the frame.

How to save on frames?

Frames are more sensitive on delivery and packaging as rolled up paintings. Anyway there is a possibility how to save. We will provide you with dismantle set of frame from length. You can manage the final framing or you may ask nearest framer. We will recommend you these frames by email. Transport is free of charge for these frames.

How to save on transport?
  • Register yourself into mailing list and you will get limited bonus for transport, moreover you will know of special offers and latest finished oil-paintings as the first.
  • More items rollable into one package will significantly reduce the price for transport.
  • Order satisfies the terms and conditions for free transport.

Under which conditions is transport for free?

We offer transport for free for all customers under following conditions:

TRANSPORT FOR FREE – EUROPEAN UNION

each order over 250,- EUR into any of the EU countries. Transport into SR and Czech Republic is free of charge for order over 100 EUR or any dismantled rolled up painting with tension laths eventually with dismantled frame.

FREE DELIVERY – WORLD

Any dismantled rolled up painting with tension laths eventually also with dismantled frame.

FREE DELIVERY – USA, CAN

any dismantled rolled up painting with tension laths eventually also with dismantled frame or order over 250 EUR, - rollable into suitable package.

Note: package must fulfil the condition – summary of length and perimeter up to 2 m. Complete framed formats 60x90 cm or smaller do not satisfy this condition.

Stated conditions are for economic transport by POST, 1.class, EMS, DPD, USPS, RAVIEXPRES, REMAX.

How much do you charge for transport?
  • If order for EU country doesn’t satisfy the terms for free transport, we charge 20 EUR for whole order regardless of volume (SR, or Czech Republic only 10 EUR)

  • We calculate individually the orders out of EU not satisfying the terms of the free transport and we will choose the best possibility.

  • If order does not satisfy transport for free for USA and CAN, we charge 30 EUR for whole order.
    Note for USA: - parcel by post must satisfy the following term – summary of length and perimeter up to 2 m. Therefore due to economic reasons we cannot send the formats 60x90 – tensed and framed. It is possible only in dismantled state and at that time the transport is free. If parcel does not meet dimensional terms, we carry out the transport individually through international forwarding companies.

Stated terms are for the economic transport by post, 1.class, EMS, DPD, USPS, RAVIEXPRES, REMAX. For UPS, DHL, FEDEX and forwarding companies

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